Tech Support Engineer II
Core
First-line technical support for the AVEVA PI System, assisting customers via phone, email, and on-site visits to resolve issues and enable operational success.
Role type
Tech Support Engineer II (Front-line Support)
Builds
Customer support services for industrial software (PI System) used in energy, infrastructure, chemicals, and minerals.
Domain
Industrial Software / Process Information Management
Deliverable
client delivery
Required skills
Technical problem solving, research, clear communication, customer service, software training/instruction, business acumen
Preferred skills
German language proficiency
Technologies
AVEVA PI System, related industrial software
Responsibilities
Handle customer inquiries via phone and email; perform on-site and remote delivery service jobs; author and maintain knowledge base articles; provide technical expertise at external events; train customers on software usage; collaborate with Engineering and Sales to improve products.
Seniority
Mid-level (3+ years experience)