IT Service Desk Specialist
Core
Provide first-line technical support and troubleshooting for hardware, software, and network-related issues to ensure smooth day-to-day business operations.
Role type
IT Service Desk Specialist
Builds
IT support services for employees
Domain
IT Infrastructure / Enterprise Support
Required skills
Windows OS, Microsoft Office, TCP/IP, DNS, VPN, ITSM tools (ServiceNow/Jira), password resets, software installation, peripheral troubleshooting, account management
Preferred skills
CompTIA A+, ITIL Foundation
Technologies
Windows, Microsoft Office, ServiceNow, Jira Service Management
Responsibilities
Provide first-level technical support via phone, email, and chat; Log, categorize, prioritize, and track support requests; Resolve common IT issues independently; Escalate complex issues to second-level support; Maintain knowledge base documentation; Support IT onboarding and offboarding; Educate users on IT best practices
Seniority
Junior to Mid-level, hands-on IC