Principle, Support Product Manager
Core
Lead the strategy, governance, commercialization, and business performance of the company's support portfolio to drive customer value, adoption, retention, and margin performance.
Role type
Principal, Support Portfolio Management
Builds
Support offerings, value-added support bundles, and differentiated customer experiences
Domain
Enterprise technology, data infrastructure, support services
Deliverable
product features
Required skills
Support portfolio strategy, P&L and margin management, pricing and packaging governance, cross-functional leadership, business case development, commercial judgment
Preferred skills
Experience with support attach models, renewals, and field enablement
Technologies
N/A
Responsibilities
Own the overall support portfolio strategy including offer design and competitive analysis; Partner with Finance to manage portfolio economics and pricing governance; Lead pricing and packaging strategy to improve sales execution and value capture; Establish operating rhythms and dashboards to track portfolio performance; Drive strategy for value-added support bundles and enhanced customer experiences
Seniority
Principal, strategy & mentorship