OSS Support Engineer
Core
Onsite IT Support Specialist providing hands-on technical assistance, device deployment, and asset management for employees in a manufacturing environment.
Role type
Onsite IT Support Specialist
Builds
Operational IT support and device readiness for manufacturing staff
Domain
Manufacturing / IT Operations
Deliverable
product features
Required skills
Hardware troubleshooting, device deployment, IT asset management, inventory control, user training, vendor coordination, warranty claim management
Preferred skills
ITIL 4, Lean Six Sigma
Technologies
ServiceNow, Microsoft 365, Windows, iOS
Responsibilities
Provide hands-on support for IT issues requiring on-site assistance; Deliver, configure, and deploy ready-to-use computers and devices; Manage inventory of IT hardware, accessories, and related assets; Conduct regular stock checks and maintain accurate asset records; Coordinate device shipments, returns, and equipment movements; Manage warranty claims and vendor interactions for hardware repairs