Global Training Specialist
Core
Design and execute a global Customer Experience training strategy to identify skill gaps and deliver high-impact learning initiatives.
Role type
Senior Learning & Development Specialist (Customer Experience)
Builds
Global training programs and scalable learning delivery processes
Domain
Energy industry, Customer Experience, Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design, stakeholder collaboration, data analysis for skill gaps, LMS management, content development, KPI tracking
Preferred skills
Experience with Cornerstone LMS, knowledge of digital learning tools, fluency in additional languages
Technologies
Cornerstone, digital learning tools
Responsibilities
Develop global training strategy, analyze data to identify skill gaps, design training programs, track KPIs, optimize training processes, collaborate with subject matter experts
Seniority
Mid-Senior, hands-on IC