Technical Writer
Core
Create online IT administrator documentation, KB articles, and in-app labels/messages for SaaS identity management customers.
Role type
Technical Writer (SaaS documentation)
Builds
Online documentation products and in-app content for identity management SaaS
Domain
SaaS / Identity Management / Cloud Infrastructure
Deliverable
product features
Required skills
Professional writing, content creation for technical and non-technical audiences, research, collaboration, adaptability to dynamic environments
Preferred skills
SaaS product writing, content strategy, SEO, information architecture, HTML/CSS, identity management knowledge, Agile methodologies
Technologies
HTML, CSS, issue tracking tools
Responsibilities
Collaborate on scope and priority of documentation tasks, test and maintain documentation, meet continuous deployment timelines, edit shared content, create beta enablement content
Seniority
Mid-level, hands-on IC