Project Manager
Core
Oversees planning, execution, and completion of telecommunications system installations and onboarding projects for small to medium-sized business customers.
Role type
Senior IC Project Manager (Technical)
Builds
End-user configurations, call routing, and telecommunications system installations for SMB customers
Domain
Telecommunications / SMB
Deliverable
product features
Required skills
Project planning, risk management, resource scheduling, call-flow design, porting management, customer onboarding, database maintenance, post-deployment debriefing
Preferred skills
Prince2, PMP, networking knowledge, spreadsheet proficiency, MS Project
Technologies
MS Project, Excel, Windows-based software
Responsibilities
Manage projects to contractual time, cost, and quality requirements; work with customers to identify requirements and plan projects; schedule and manage resources; execute detailed onboarding plans; set and meet critical onboarding deadlines; work on telecommunications system installations for SMBs; update internal customer record databases; assist with porting from existing carriers; develop and implement call flow designs; ensure call-flow programming and QA completion; provide assistance on Mitel services/features; conduct post-deployment debriefing meetings; document custom solutions for support teams; resource team members on other projects.
Seniority
Senior, hands-on IC
