Engineer 3 - Global Service Delivery, Offnet Deployment, Comcast Business
Core
Manage project planning and delivery for off-net customer access circuit provisioning, ensuring projects meet specifications, timelines, and budget while coordinating with cross-functional teams and vendors.
Role type
Senior IC network service delivery engineer
Builds
Customer access circuits (Metro-E Fiber, coax, leased circuits) and network transport elements
Domain
Telecommunications / Network Infrastructure
Required skills
Project management, Vendor management, Circuit inventory management, ASR ordering systems, Metro Ethernet technology, Cost optimization, Technical troubleshooting, Status reporting, Cross-functional coordination
Preferred skills
Customer management, Team motivation, Independent judgment, Escalation management
Technologies
Metasolv, Microsoft Project, Excel, Access, Outlook, PowerPoint, Word
Responsibilities
Coordinate with internal and third-party teams for access circuit orders and ASR paperwork; Manage vendor escalations and portability initiatives for cost savings; Quote and source sub-contractors for ISP/OSP work; Facilitate timely implementation of new circuits and update inventory reporting; Provide status reports to stakeholders and management; Evaluate and report critical issues jeopardizing customer launches; Assist with creation and modification of department job aids and M&Ps.
Seniority
Senior, hands-on IC