Manager Customer Services
Core
Directs all activities and staff for technical field service programs for product installation, troubleshooting, maintenance, repair, and customization.
Role type
Manager Customer Services
Builds
Field service infrastructure, work plans, budgets, and customized technical support agreements
Domain
Oil & Gas / Drilling Equipment / Aftermarket Services
Required skills
Team leadership, budget management, scheduling, negotiation, mechanical aptitude, aftermarket operations knowledge
Preferred skills
Prior supervisory experience, Microsoft Office proficiency, overtime/shift flexibility, physical mobility (lifting 35 lbs), clean driving record
Technologies
Microsoft Office
Responsibilities
Create and manage field service infrastructure; Direct, motivate, and develop the team; Drive development of work plans, budgets, and schedules; Design and price field services; Negotiate customized technical support agreements
Seniority
Manager, hands-on leadership