Specialist - Electronic Trading
Core
Provide technical and functional support for electronic trading applications and infrastructure, resolving client queries and managing system issues.
Role type
Senior Associate Trading Support Specialist
Builds
Stable electronic trading workflows and client service delivery
Domain
Financial markets infrastructure / Electronic trading
Deliverable
client delivery
Required skills
Problem solving, Customer empathy, Attention to detail, Telephone proficiency, Multi-tasking and prioritization, Work ethic, Initiative, Product & service knowledge, Collaboration
Preferred skills
Knowledge of HTML5, Linux RedHat, Java Applet, XML, MySQL, TCP-IP, Cloud Technology, Azure, Database Administration, Forex trading workflows
Responsibilities
Investigate and resolve incoming client queries via phone and email, Log inquiries and document client contact in Salesforce CRM, Provide guidance on system functionality and workflow, Identify and communicate urgent issues with P/L and franchise risk, Build knowledge of the marketplace and industry trends, Contribute to knowledge management efforts, Complete required regulatory and other trainings