Team Lead, Customer Support - Data Platform
Core
Lead a team of customer support professionals to deliver exceptional service experiences, resolve sophisticated customer challenges, and drive operational excellence for a financial markets data platform.
Role type
Senior Team Lead, Customer Support (Data Platform)
Builds
High-performing, inclusive customer support team and exceptional service experiences
Domain
Financial markets infrastructure and data provider
Deliverable
client delivery
Required skills
Team leadership, coaching and development, operational excellence, data analysis, cross-functional partnership, process improvement, change management
Preferred skills
Financial markets domain knowledge, customer experience metrics, workforce management, customer success principles
Responsibilities
Inspire and coach a team of support professionals, lead resolution of high-impact customer issues, use operational metrics to improve processes, partner with Product and Engineering to strengthen customer journeys, drive workforce planning, champion change initiatives
Seniority
Senior, hands-on IC with leadership responsibilities
