VP, Survivorship Contact Center
Hybrid
Core
Lead the Survivorship Contact Center to support USAA's mission of empowering military community members and their families through exceptional service and trusted advice.
Role type
VP, Survivorship Contact Center
Builds
Survivorship Contact Center operations for USAA members
Domain
Financial services / Military community support
Required skills
Strategic leadership, contact center management, team development, customer service excellence, performance management, stakeholder communication
Responsibilities
Define and execute strategy for the Survivorship Contact Center, lead and develop high-performing teams, ensure exceptional member service delivery, align operations with USAA core values and mission
Seniority
Executive (VP level)