Technical Support Manager
Core
Lead and manage a European Technical Support team to efficiently deliver technical support following best practices for customers and partners.
Role type
Senior Technical Support Manager
Builds
IT support services for authorized partners
Domain
Telecommunications / IT Infrastructure
Deliverable
client delivery
Required skills
Team leadership, Incident Management, Problem Management, Release Management, Process documentation, IP/VoIP/Networking knowledge, Linux/Windows Server knowledge, Agile methodologies, Analytical troubleshooting, English proficiency
Preferred skills
Hybrid work availability, International travel readiness, Time management
Technologies
IP, VoIP, Networking, Virtualization, Linux, Microsoft Windows Server
Responsibilities
Allocate tasks to staff, Ensure staff performance standards, Report to management, Communicate with staff, Meet customers and partners, Organize holidays and training, Resolve internal problems, Conduct performance reviews, Own process documentation and improvement plans
Seniority
Senior, hands-on IC with management responsibilities
