Technical Support Manager, EMEA
Core
Building and leading a team of technical and general support specialists in the EMEA region to ensure cohesive operations and improve customer experience.
Role type
Senior IC Technical Support Manager
Builds
Scalable support processes and high-performing teams for a collaborative AI workspace
Domain
SaaS / Customer Experience / Technical Support
Deliverable
client delivery
Required skills
Team leadership, data analytics, escalation management, process improvement, technical support knowledge (SSO, OAuth, SAML, SCIM, REST APIs), stakeholder management
Preferred skills
SQL, startup experience, Notion product knowledge
Technologies
OAuth, SAML, SCIM, REST APIs, SQL
Responsibilities
Manage technical and non-technical resources in EMEA, collaborate with global Support Leads and User Operations, improve CX processes and materials, analyze team and customer data, own reporting of EMEA team metrics, directly manage customer escalations, participate in global on-call rotation
Seniority
Senior, hands-on IC with management responsibilities
