Director - Process Digitisation, People Services & Solutions
Core
Define and execute the People Function's end-to-end process digitisation strategy, leading the re-imagination, digitisation, automation, and AI enablement of People processes across the employee lifecycle.
Role type
Director, Process Digitisation & ServiceNow Strategy
Builds
Intelligent Enterprise capabilities, seamless colleague experiences, scalable People Function operations, and ServiceNow platform solutions
Domain
Financial Services / People Operations / Digital Transformation / ServiceNow
Required skills
Strategic leadership in People Function transformation, large-scale process digitisation and automation programme delivery, ServiceNow platform expertise, workflow technology and enterprise platform knowledge, process design and operating model expertise, AI and service management principles, stakeholder influence and complex transformation leadership
Preferred skills
Global People Services or Shared Services environment experience, AI-enabled service delivery and intelligent workflows knowledge, Lean/Six Sigma/Agile/Product Management certifications, matrixed global organisation experience
Technologies
ServiceNow, AI, workflow technologies, enterprise platforms
Responsibilities
Define and co-lead the People Function's process digitisation strategy aligned to the Intelligent Enterprise agenda; Establish a multi-year roadmap for digitisation, automation, AI and workflow transformation across the Hire-to-Retire lifecycle; Own and be accountable for the People Function ServiceNow strategy, roadmap, development portfolio and delivery outcomes; Lead a portfolio of digitisation programmes from concept through implementation and adoption; Build and lead a high-performing Process Digitisation capability
Seniority
Director, strategic leadership & team building