Director, Customer Success, Risk, APAC

HKG-Hong Kong-ICBC Tower💼 Full-time🗓 2026-07-31 → 2026-09-27

Core

Lead the Risk Intelligence Customer Success Management team for APAC, driving customer advocacy, lifecycle management, and retention for LSEG Risk Intelligence solutions.

Role type

Director, Customer Success (Risk)

Builds

LSEG Risk Intelligence solutions for financial institutions

Domain

Financial services, Risk, Compliance, and Screening

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

People leadership (8+ years), Risk/Compliance/Screens due diligence workflows, Strategic mentorship, Market-specific relationship management, Data-driven decision making, Financial competence

Preferred skills

Cross-market team cohesion, Voice of Customer amplification, Operational efficiency

Technologies

LSEG Risk Intelligence solutions

Responsibilities

Mitigate retention risks via deep product expertise, Represent regional priorities to global product leadership, Upskill a new regional team, Embed global Customer Success model, Lead APAC Sales and Account Management Leadership Teams, Navigate market pressures and budget constraints

Seniority

Director, strategic leadership & team building

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About lseg

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehens