Advocacy Advisor Senior
Core
Senior advisor handling complex regulatory and consumer complaints for USAA's Executive Management, Board, and regulators, ensuring compliant resolutions that balance company and member needs.
Role type
Senior IC advocacy advisor (complaints & regulatory resolution)
Builds
Compliant resolutions for escalated complaints and inquiries
Domain
Financial services / Insurance / Regulatory compliance
Deliverable
client delivery
Required skills
Complex complaint resolution, regulatory research, stakeholder collaboration, risk identification, process improvement, executive communication, team coaching, policy interpretation
Preferred skills
Business presentation delivery, high-profile complaint handling, strategic influence, military or military spouse experience
Technologies
N/A
Responsibilities
Resolve complex regulatory and consumer complaints; examine stakeholder work for errors or failures; lead collaboration with Legal, Compliance, and Business SMEs; research and respond to escalated inquiries; identify compliance gaps and initiate issue management; coach team on workload prioritization; ensure risk control per compliance policies
Seniority
Senior, hands-on IC with team leadership