Physical Damage Specialist – Field for St. Louis, MO
Core
Field-based specialist overseeing third-party vendors for auto physical damage claims, ensuring accuracy, quality, and compliance while resolving member issues and managing loss decisions.
Role type
Senior IC physical damage claims specialist (field)
Builds
Accurate and compliant auto physical damage claim resolutions for USAA members
Domain
Property & Casualty insurance, auto physical damage
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Auto physical damage estimating, vendor oversight, complaint resolution, payment discrepancy resolution, Total Loss decision-making, P&C insurance products knowledge, risk identification, vehicle inspection, digital tool utilization
Preferred skills
CCC vehicle damage estimating system proficiency, US military experience, military spouse experience
Technologies
CCC vehicle damage estimating system
Responsibilities
On-board, oversee, and coach third-party vendors to meet contractual goals; Evaluate vendor work product for quality and accuracy; Resolve complaints and payment discrepancies; Provide direction on borderline Total Loss situations; Manage output/throughput for Auto Physical Damage processes; Ensure risks are identified and controlled in accordance with policies.
Seniority
Mid-level, hands-on IC