Application Support Engineer - Intermediate Level
Core
Tier 2 technical support engineer responsible for monitoring, troubleshooting, incident resolution, and service restoration for critical business applications and enterprise services.
Role type
Intermediate Application Support Engineer (Tier 2)
Builds
Operational stability and service restoration for enterprise applications
Domain
Financial services / Insurance / Enterprise IT Operations
Required skills
Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, Python, COBOL, JCL, CICS, DB2, IMS, MQ, z/OS, Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, Kubernetes, OpenShift, Docker, microservices, API-driven architectures, ServiceNow, Jira, Confluence
Preferred skills
ITIL Foundation, Azure, AWS, SRE principles, service resiliency, automation, incident management coordination
Technologies
Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, Kubernetes, OpenShift, Docker, ServiceNow, Jira, Confluence
Responsibilities
Monitor, troubleshoot, and resolve application incidents and performance issues; Investigate batch processing failures, integration problems, and middleware issues; Analyze logs, traces, and metrics to identify service degradation; Coordinate with Availability Command Center and external vendors during outages; Define technical specifications and standards for scalable applications.
Seniority
Intermediate, hands-on IC