Physical Damage Specialist- Field- Silver Spring MD
Core
Field-based specialist overseeing third-party vendors for auto physical damage claims, ensuring quality, accuracy, and adherence to contract terms while resolving member issues.
Role type
Senior IC physical damage claims specialist (field)
Builds
Accurate and compliant auto physical damage loss assessments and vendor work product
Domain
Property & Casualty insurance, automotive repair
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Auto physical damage estimating, vendor oversight, complaint resolution, payment discrepancy resolution, risk identification, compliance monitoring, advanced knowledge of P&C insurance products and processes
Preferred skills
CCC vehicle damage estimating system proficiency, STARS or other automotive Direct Repair Programs experience, I-CAR Platinum Pro-Level 3 certification, P&C insurance adjuster license
Technologies
CCC, STARS
Responsibilities
On-board, oversee, and coach third-party vendors to meet contractual goals; evaluate vendor work product for quality and accuracy; resolve complaints and payment discrepancies; provide direction on borderline Total Loss situations; manage output/throughput for Auto Physical Damage processes; ensure risks are identified and controlled per policy.
Seniority
Mid-level, hands-on IC