Business Process Owner I – Life Claims Experience
Core
Own and optimize the death claim experience within Life Company's Claims department to deliver a seamless, empathetic, and efficient claims journey for members.
Role type
Business Process Owner (Life Claims)
Builds
Life insurance and annuity claims processes and services
Domain
Insurance / Life Claims
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
business process analysis, process design, process mapping, risk management, KPI/KRI monitoring, regulatory compliance, data analytics, impact analysis, process documentation
Preferred skills
ServiceNow, life insurance and annuity product expertise, military experience
Technologies
ServiceNow, standard office productivity suites
Responsibilities
Develop and modify process program plans aligned with business strategy; monitor key performance indicators and control limits; identify and mitigate operational and compliance risks; utilize data and analytics to measure process performance; lead solution development and business case substantiation for process improvements; conduct upstream and downstream impact analyses for process changes.
Seniority
Mid-level, hands-on IC