Program Manager Senior (Member Value)
Core
Drive execution of the Currently Serving (CS) strategic roadmap by leading complex, cross-functional programs to enhance products, improve service, expand distribution, and optimize marketing for the military community.
Role type
Senior Program Manager (Strategy & Execution)
Builds
Strategic initiatives for member acquisition, retention, and relationship deepening within the Currently Serving cohort.
Domain
Financial Services / Military Community
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, multi-year business planning, risk management, change management, stakeholder alignment, budget management, governance, cross-functional leadership
Preferred skills
Leading large-scale transformation initiatives, influencing in matrixed environments, US military experience or military spouse experience
Technologies
Program management tools and methodologies
Responsibilities
Define and maintain program strategies aligned with organizational goals; provide input on multi-year business plans; facilitate meetings with executive management; prepare status reports and risk analyses; negotiate program tradeoffs with IT and business teams; drive adoption of change management methodology; monitor and control business activity risks.
Seniority
Senior, hands-on IC
