AVP (Executive), Senior Experience Owner- Outbound Communications
Core
End-to-end enablement of Member Operational Communication and strategic focus on world-class member and employee experience.
Role type
Senior IC Experience Owner (Outbound Communications)
Builds
Member communication strategies, service expectations, and value propositions for the military community.
Domain
Financial services / Insurance / Customer Experience
Deliverable
product features
Required skills
Strategic planning, Agile execution, team building and management, change management, product analytics, human-centered design, journey mapping, competitive analysis, risk management
Preferred skills
Financial services or insurance industry experience, business case development, regulatory compliance, process optimization, technology modernization, organizational design
Technologies
Agile frameworks, product analytics tools, journey mapping software
Responsibilities
Align functional teams across disciplines to deliver service goals; develop need/portfolio vision and evaluation methods; drive execution through Agile methods; partner with stakeholders to ensure optimal member value; manage change capacity; create sustainable growth plans; build and oversee a high-performing team; ensure risk identification and control.
Seniority
VP level, hands-on IC with team leadership
