Operational Customer Communications Manager
Core
Lead the strategy and delivery of clear, consistent, and compliant operational communications to support member experiences and regulatory standards.
Role type
Senior Operational Communications Manager
Builds
Member communications, standards, and frameworks for a mutual financial services organization.
Domain
Financial Services / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational communications strategy, regulatory compliance (Consumer Duty, MCOB), team leadership, risk management, stakeholder influence, customer journey improvement, technology adoption for process streamlining
Preferred skills
Marketing experience, content management systems, workflow platforms, Adobe tools
Technologies
Adobe
Responsibilities
Inspire and empower the team to champion members; Develop and lead operational communication strategy; Maintain standards and frameworks for compliant communications; Improve customer communications using technology; Oversee governance and report on performance, risks, and compliance
Seniority
Senior, hands-on IC
