Assistant Vice President, Next Best Experience and Member Experience Strategy
Core
Define and execute enterprise Next Best Experience strategy to personalize member engagement across channels and products for the military community.
Role type
Senior IC strategy & product leadership (Next Best Experience)
Builds
Personalized member experiences, digital product portfolios, and engagement journeys
Domain
Financial services / Military community / Customer Experience
Deliverable
product features
Required skills
Enterprise strategy definition, cross-functional leadership, product portfolio management, stakeholder influence, risk governance, financial acumen
Preferred skills
Next Best Experience expertise, personalization, journey orchestration, data analytics, AI-enabled experience capabilities, lifecycle strategy
Technologies
Digital platforms, emerging technology applications
Responsibilities
Establish vision and governance for Next Best Experience, align member needs with business priorities, manage investment prioritization, lead cross-functional teams, ensure regulatory compliance, drive economic success of product portfolios
Seniority
Senior, hands-on IC with executive oversight