Service Configuration Management Analyst
Core
Ensure accuracy and integrity of the Configuration Management Database (CMDB) and drive Service Configuration Management (SCM) processes to enable effective IT service delivery.
Role type
Senior IC Service Configuration Management Analyst
Builds
Enterprise IT service delivery capabilities via accurate CMDB governance and data quality
Domain
IT Service Management (ITSM) / Financial Markets Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
CMDB governance, CI lifecycle management, data quality controls, audit and reconciliation, ServiceNow administration, ITIL V4 Foundation, process documentation, variance analysis
Preferred skills
Mentoring, training delivery, cross-functional collaboration, continual service improvement (CSI) initiatives
Technologies
ServiceNow, CMDB
Responsibilities
Coordinate compliance with CI identification and registration standards; Drive data quality improvements including CI de-duplication; Perform verification and audit activities for CMDB data changes; Maintain records of CI status, versions, location and relationships; Lead Divisional working groups with data owners; Monitor and report on critical metrics with variance analysis; Deliver training and process mentorship to colleagues
Seniority
Senior, hands-on IC
