Customer Service Manager
Core
Lead a team of six customer service representatives to manage office operations, resolve customer complaints, and handle logistics coordination.
Role type
Customer Service Manager
Builds
Customer service operations and office logistics workflows
Domain
Logistics / Supply Chain
Required skills
Team leadership, conflict management, data entry, contract finalization, onboarding, record management, SAP knowledge, Microsoft Office proficiency
Responsibilities
Manage, train, and assign duties to direct reports; resolve customer service problems including complaints and data errors; coordinate information flow with warehouse operations; manage record retention for invoices and delivery proofs; enhance office productivity through resource management.
Seniority
Mid-level, hands-on IC
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