Customer Service Executive
Core
Manage inbound, outbound, and inventory operations for assigned customers while resolving customer inquiries and complaints via phone and email.
Role type
Customer Service Executive
Builds
Customer service operations and inventory management for cold storage logistics
Domain
Logistics / Cold Storage / Food Supply Chain
Deliverable
client delivery
Required skills
Inventory management, Customer communication, Office software proficiency, Problem-solving
Responsibilities
Manage inbound, outbound, and stock operations for assigned customers; Resolve customer issues via phone and email; Collaborate with warehouse supervisors and team leaders to fulfill work requests; Welcome customers to the warehouse; Address customer complaints to improve service quality.