Customer Care Representative
Core
Process customer orders, track product availability, and resolve customer inquiries and issues.
Role type
Customer Care Representative
Builds
Customer order fulfillment and support
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
order processing, account verification, inventory coordination, report generation, issue resolution, documentation management
Preferred skills
multi-tasking, prioritization, Microsoft Office proficiency
Responsibilities
Process customer orders and track product availability; verify accounts and inbound receipts; generate customer reports; coordinate product availability and shifts with warehouse team; resolve customer issues as first point of contact; maintain and file documentation; research inventory discrepancies with Operations.
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