Bilingual Customer Care Representative
Core
Frontline contact for customers responsible for accurate order entry, proactive communication, and issue resolution in a transportation/logistics context.
Role type
Bilingual Customer Care Representative
Builds
Customer service interactions and order management within the transportation/logistics supply chain
Domain
Transportation and Logistics
Deliverable
client delivery
Required skills
Order entry accuracy, issue resolution, KPI awareness, multitasking, Microsoft Office proficiency, TMS system familiarity
Preferred skills
Experience in transportation or logistics, TMS system expertise
Responsibilities
Enter orders accurately into the TMS system, communicate ETAs and shipment status, resolve customer inquiries, monitor reports and update customer portals, assist in outreach activities for SME customers, maintain awareness of response time and CSAT scores
Seniority
Entry to Mid-level, hands-on IC