Field Service Operations Manager
Core
Lead field service operations for mining equipment, managing technicians, service calls, and operational excellence.
Role type
Senior Field Service Operations Manager
Builds
Field service delivery for mining and heavy equipment
Domain
Mining / Heavy Equipment Maintenance
Deliverable
client delivery
Required skills
team leadership, resource planning, contract execution, CMMS management, invoicing validation, technical troubleshooting, bulletin management, KPI analysis, process optimization, stakeholder communication
Preferred skills
mechanical cutting mining systems expertise, bilingualism
Technologies
CMMS platforms, digital maintenance tools
Responsibilities
Direct daily field service operations including equipment commissioning and service calls; Coordinate customer training and technical support; Execute contracts per scope and terms; Ensure accurate maintenance logs and work orders in CMMS; Support timely invoicing and charge capture; Build and mentor a high-performing technical team; Review maintenance KPIs and develop action plans for equipment efficiency; Report KPIs, risks, and achievements to senior management; Identify process optimization opportunities; Plan logistics, permits, and access for service work; Travel ~50% to oversee customer operations across Saskatchewan.
Seniority
Senior, hands-on IC with team leadership