Machine Emergency Response Representative
Core
First point of contact for CSSRs during client equipment emergencies, coordinating immediate solutions with logistics and the mysandvik tool to resolve emergency situations.
Role type
Machine Emergency Response Representative
Builds
Emergency response solutions for mining equipment fleets
Domain
Mining equipment parts and aftermarket services
Deliverable
client delivery
Required skills
emergency response coordination, logistics network management, sales support, emergency order processing, fleet maintenance projection analysis, inventory and importation optimization, KPI tracking for service levels
Preferred skills
technical degree in administration or automotive mechanics, engineering or related fields, intermediate English, AI driver's license
Technologies
mysandvik
Responsibilities
Serve as the first point of contact for CSSRs during client equipment emergencies, coordinate immediate solutions with logistics and the mysandvik tool, utilize internal and external networks to resolve emergency situations, maintain regional contacts with parts and services areas as needed, support the sales area in emergency order processing via Direct Sales, analyze and report emergency quantities to clients for better planning, work closely with CSSRs after activating an emergency, collaborate with PSSRs on fleet maintenance projections, interact with regional Inventory and importation areas to improve lead times and service levels, meet KPIs related to service levels based on CSC Global
Seniority
Mid-level, hands-on operational role