Product Specialist
Core
Provide world-class technical support and commissioning for intelligent underground drilling equipment globally, solving on-site issues and optimizing drilling operations.
Role type
Senior IC technical support specialist (mining equipment)
Builds
Intelligent underground drilling equipment fleet performance and customer support capabilities
Domain
Mining industry + industrial automation/digitalization
Deliverable
client delivery
Required skills
Commissioning intelligent drilling equipment, solving demanding technical issues on-site, remote technical support via Salesforce, field service in problematic situations, training technical teams and end customers, equipment data transfer and connectivity setup, data-driven remote support development
Preferred skills
Experience with control system technologies and digital data solutions, maintaining mobile equipment, heavy machinery industry experience, mining or tunneling environment experience, fluency in English
Technologies
Salesforce
Responsibilities
Commissioning intelligent underground drilling equipment and following up on equipment performance throughout its lifetime, Solving demanding technical issues for customers at mine sites, Solving demanding technical support tickets remotely on the Salesforce platform, Carrying out field service trips in problematic situations, Training technical teams and end customers in digitalized underground mining environments, Supporting customers in equipment data transfer, connectivity, and network setup issues
Seniority
Mid-level, hands-on IC