Tools Service Support Representative
Core
Optimizing sales profitability of rock tools, training personnel, and facilitating customer selection, ordering, and warranty claims for mining equipment.
Role type
Field sales support representative (mining tools)
Builds
Rock tool sales forecasts and customer support workflows
Domain
Mining industry (rock drilling, cutting, loading, quarrying)
Deliverable
client delivery
Required skills
mining drilling equipment knowledge, rock tools expertise, customer relationship management, data capturing, computer literacy
Preferred skills
surface/underground mining operational background
Technologies
None explicitly stated
Responsibilities
Visit customers regularly with written reports, facilitate customer warranty claims, conduct trials and testing on new products at customers' sites, train internal and customer personnel on rock tools
Seniority
Individual contributor, operational level