Tools Sales Support Representative
Core
Field-based technical support and sales enablement for rock tools in mining, focusing on troubleshooting, training, and on-site optimization.
Role type
Field technical sales support representative
Builds
Rock tools and drilling solutions for mining applications
Domain
Mining / Rock Tools / Drilling
Required skills
Troubleshooting, process improvement, user training, R&D design validation, technical consulting, report preparation, technical documentation, product knowledge sharing, contract management, field trial support, brand loyalty evaluation, team professional development
Preferred skills
None stated
Technologies
None stated
Responsibilities
Assist customers and sales with troubleshooting and process improvements; Train users and create training materials; Test and validate R&D designs for rock tools; Provide on-site technical consulting to optimize drilling operations; Prepare technical reports and manage field tools; Share product knowledge across the business; Take responsibility for assigned customer contracts and drive implementation; Support field trials, tool selection, and customer audits; Evaluate improvements and drive brand loyalty; Carry out defined tasks and support team professional development; Conduct internal travels for business needs and customer site engagements
Seniority
Mid-level, hands-on field role