Associate IT Onsite Support
Core
Provides onsite and remote technical support for end-user computer, networking, and electronic control systems (access control, CCTV, security) at a medical university campus.
Role type
Associate IT Onsite Support Technician
Builds
Maintains and repairs IT infrastructure and security systems for campus operations
Domain
Higher Education / Healthcare IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Basic troubleshooting, hardware repair, software installation, network configuration, electronic control system maintenance, documentation
Preferred skills
Customer service, A+ certification, Network+ certification, MCP certification, CCNA certification
Technologies
Network switches, Wi-Fi locks, point sensors, signaling devices, structured cabling, CCTV, intrusion detection systems, badge access systems
Responsibilities
Install, program, and commission electronic control systems including door access and CCTV; Troubleshoot and repair equipment, software, and configuration issues; Provide end-user support for network and security components; Document work progress and solutions using call tracking software; Provide daily status reports to the manager
Seniority
Associate, hands-on IC
