Senior Analyst, Infrastructure & EUS
Core
Daily operations of technology infrastructures including data center, network, server services, telephony, service monitoring, user support, workstation management, and business applications.
Role type
Senior Infrastructure & End User Support Analyst
Builds
IT systems availability, integrity, security standards, and governance
Domain
IT Infrastructure & End User Support
Deliverable
infrastructure
Required skills
infrastructure operations, network connectivity monitoring, endpoint device management, service desk support, IT inventory management, security threat awareness, manual versioning control, supervisory skills
Preferred skills
problem solving, customer service, analytical skills, consulting skills
Technologies
data center, network, server services, telephony, service monitoring, workstation operating systems, IP phones, printers, CCTV, access card systems
Responsibilities
Monitor network connectivity and CCTV daily; conduct monthly access card checks; manage procurement and maintenance of end-user devices; resolve escalated service desk requests; update user manuals and track versions; maintain IT inventory records; provide front-end support for business applications.
Seniority
Senior, hands-on IC with supervisory elements
