Customer Program Manager
Core
Serve as the primary operational interface and Voice of the Customer for Tier 1 accounts in medical device, life sciences, and semiconductor segments, ensuring alignment between customer commitments and internal execution.
Role type
Senior Customer Program Manager
Builds
Engineered components and sub-systems for mission-critical applications including minimally invasive surgery, robotics, and 3D metal printing
Domain
Medical device, Life Sciences, Semiconductor manufacturing
Deliverable
client delivery
Required skills
Strategic customer leadership, cross-functional program leadership, escalation and risk management, root cause analysis, executive-level communication, issue resolution
Preferred skills
Experience in regulated industries (Medical Device, Life Sciences, Semiconductor)
Technologies
None stated
Responsibilities
Act as the single point of accountability for non-commercial customer communications; lead complex cross-functional programs and issue resolution efforts; proactively identify risks and manage customer escalations; prepare and deliver clear customer and leadership communications including audits and escalation briefings
Seniority
Senior, hands-on IC
