CS Site Manager
Core
Leading the Customer Support (CS) YS/HMI team at customer sites to execute system demonstrations, evaluations, and drive adoption of ASML products.
Role type
Senior management IC (Customer Support Team Lead)
Builds
Customer support operations, product adoption, and site performance for semiconductor lithography equipment
Domain
Semiconductor manufacturing / High-tech equipment
Deliverable
client delivery
Required skills
Strategic planning, team management, stakeholder management, project management, operational planning, customer relationship management, organizational development, problem escalation, strategic communication
Preferred skills
Field operation experience, application/process expertise, matrixed organization experience, technology agility
Technologies
None explicitly listed
Responsibilities
Develop short-term and long-term operational plans, manage customer relationships and site performance, build skilled and engaged teams, collaborate with local teams and HQ stakeholders, ensure on-time delivery of project milestones
Seniority
Senior, hands-on management