Director of Rooms
Core
Lead the heartbeat of guest experience by managing Front Office, Guest Services, and Housekeeping operations to ensure service excellence and operational efficiency.
Role type
Senior Director of Rooms (Hospitality Operations)
Builds
Seamless guest stays and high-performing departmental operations
Domain
Hospitality / Hotel Management
Required skills
Strategic planning, budgeting and forecasting, team leadership and mentorship, operational efficiency optimization, financial analysis, cross-functional collaboration, performance metrics analysis
Preferred skills
Hotel management software proficiency (Opera), Master's degree in hospitality management, strategic planning execution
Technologies
Opera System
Responsibilities
Lead and mentor Front Office, Guest Services, and Housekeeping teams; oversee daily operations ensuring brand standards; monitor guest feedback and satisfaction scores; manage departmental budgets and labor costs; collaborate with Revenue Management on room rates; drive training programs to elevate service standards; analyze performance metrics and hold managers accountable.
Seniority
Senior, hands-on IC with leadership responsibilities