Senior Debt & Revenue Protection Officer - London
Core
Field-based officer investigating energy debt, welfare concerns, and suspected theft (gas/electricity) for residential and business customers in the Carlisle area.
Role type
Senior IC field operations officer (revenue protection)
Builds
Sustainable debt resolutions and safety interventions for customers
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Energy industry experience, knowledge of energy theft/revenue protection, field operations, investigative skills, problem-solving, independent decision-making
Preferred skills
Empathy, communication, de-escalation, resilience
Technologies
Smart meters, gas meters, electricity meters
Responsibilities
Visit customer premises to investigate debt, welfare, and suspected theft; assess customer circumstances and agree sustainable resolutions; identify and address immediate safety or metering concerns; complete energy consumption assessments; negotiate payment solutions; manage first-stage complaints; ensure compliance with regulations.
Seniority
Senior, hands-on IC