Senior Debt & Revenue Protection Officer - London
Core
Field-based officer investigating energy debt, suspected theft, and welfare concerns for residential and business customers in the Carlisle area.
Role type
Senior field operations officer (energy revenue protection)
Builds
Sustainable debt resolution outcomes and safety interventions for customers
Domain
Energy utilities (gas and electricity)
Deliverable
client delivery
Required skills
Energy industry experience, knowledge of energy theft and revenue protection, investigative skills, problem-solving, independent field work, compliance with regulations
Preferred skills
Understanding of customer and commercial processes, empathy, de-escalation techniques
Technologies
Smart meters, metering systems
Responsibilities
Visit customer premises to investigate debt, welfare concerns, and suspected energy theft; assess customer circumstances and agree sustainable resolutions; identify and address immediate safety or metering concerns; complete energy consumption assessments and support billing; negotiate payment solutions; manage first-stage complaints; ensure compliance with policies and regulations.
Seniority
Senior, hands-on IC