Rooms Controller
Core
Managing room assignments, coordinating guest preferences, and supporting front office operations to ensure seamless guest experiences.
Role type
Front office operations specialist (hotel)
Builds
Guest room readiness and personalized service delivery
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Room assignment management, Property management systems (PMS), VIP coordination, Reservation auditing, Amenity tracking, Master account monitoring, Occupancy forecasting, Cross-departmental communication
Preferred skills
None stated
Technologies
Opera, Delphi, Property Management Systems
Responsibilities
Oversee daily room assignments for arrivals, VIPs, and special requests; Coordinate with Front Desk, Housekeeping, and Engineering for room readiness; Pre-block VIP and special request rooms; Review and resolve duplicate reservations and no-shows; Monitor Out-of-Order and Out-of-Service room statuses; Track and process amenity requests; Monitor master accounts for check-in/out/extensions; Prepare daily occupancy and group status reports; Forecast room availability to manage overbooking risk.
Seniority
Entry-level to Junior, hands-on IC