Help Desk Analyst I
Core
Provide technical support to hotel team members via chat, email, phone, and in-person interactions, resolving hardware, software, and network issues across Loews Hotels properties.
Role type
Help Desk Analyst I (IT Support)
Builds
IT support services for hotel operations and staff
Domain
Hospitality / IT Support
Deliverable
client delivery
Required skills
Windows 11, MS Office 2024, network troubleshooting (wired/wireless), hardware/software installation, remote system access, ticket management, IPTV support, VDI support
Preferred skills
Hospitality industry experience, Information Technology degree, IT certifications
Technologies
Windows 11, MS Office 2024, IPTV, VDI
Responsibilities
Support team member requests via chat, email, phone, or in person; remotely access systems to resolve issues; install hardware and software; maintain PC and peripheral devices; escalate complex issues to system management; provide basic to intermediate network information; attend departmental meetings and training; travel between Orlando/Apopka properties.
Seniority
Entry-level to Junior, hands-on IC