Guest Services Manager
Core
Lead the front office and guest services team to ensure seamless guest experiences and operational efficiency at a downtown hotel.
Role type
Assistant Front Office Manager
Builds
Front desk operations, guest service delivery, team performance
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, guest relations, payroll management, conflict resolution, scheduling, training development, financial record keeping, emergency response
Preferred skills
Property Management System (Opera), budgeting, forecasting, financial analysis
Technologies
Opera PMS
Responsibilities
Oversee daily front office operations, mentor team members, manage payroll and scheduling, monitor guest feedback, coordinate room allocations, develop training programs, handle internal/external inquiries, conduct financial audits, respond to emergencies
Seniority
Mid-level, hands-on IC