Emergency Call Taker - Denver 9-1-1 Emergency Communications
Core
Answer emergency and non-emergency calls for police, fire, and EMS, coordinate dispatch, and provide lifesaving instructions over the phone.
Role type
9-1-1 Emergency Call Taker
Builds
Emergency response coordination and dispatch for public safety agencies
Domain
Public Safety / Emergency Communications
Deliverable
client delivery
Required skills
Emergency Medical Dispatch (EMD) certification, Computer-Aided Dispatch (CAD) system operation, rapid information assessment, emergency triage guidance, high-volume call management, independent decision-making under pressure, geographical knowledge of Denver, CPR certification
Preferred skills
Dispatching experience, bilingual ability, multi-line phone system operation, radio operations
Responsibilities
Respond to emergency and non-emergency calls, collect and document critical information into CAD, determine call priority and initiate dispatch protocols, provide lifesaving instructions and triage, manage high-volume calls in a fast-paced environment, operate multiple systems (CAD, telephone, mapping), exercise sound judgment under pressure, maintain confidentiality
Seniority
Entry-level (requires academy training)