Operations Director (Sentral)
Core
Shape and execute operational strategy for post-sales functions including Customer Support, Professional Services, Service Delivery, Consulting, and Training to ensure efficiency and scalability.
Role type
Senior leadership Operations Director
Builds
Scalable post-sales operations and service delivery for enterprise clients
Domain
EdTech / SaaS / Education Technology
Required skills
Operational strategy, end-to-end lifecycle ownership, team leadership, workforce planning, process standardization, performance management, budget management, cross-functional partnership
Preferred skills
SaaS operations, K-12 or higher education sector experience, cultural adaptability
Technologies
Automation tools, project management practices
Responsibilities
Develop and implement operational strategy, lead operational leadership team, drive delivery methodologies and governance, standardize processes, monitor performance measures, manage planning and budgets, partner with Product/Engineering/Sales, represent operations in forums
Seniority
Director, strategic leadership
