Service Desk Analyst
Core
Provide technical assistance and support for computer systems, hardware, and software to internal customers via phone, email, and in-person.
Role type
Service Desk Analyst (IT Support)
Builds
IT support services for internal colleagues
Domain
Banking / IT Support
Required skills
IT support, customer service, call center operations, diagnostic troubleshooting, documentation, Microsoft Office, headset usage
Preferred skills
ServiceNow, Genesys Call Center tooling, banking environment experience, A+ certification, Network+ certification, HDI certifications
Responsibilities
Respond to technical queries and troubleshoot problems, run diagnostic programs to isolate and resolve issues, document notes in appropriate systems, follow up with customers to ensure resolution, partner with internal support groups, maintain knowledge of products and procedures
Seniority
Entry-level to Junior