Analyst Operations
Core
Investigate and resolve customer chargebacks (transaction reversals) by analyzing transactions, contacting merchants and cardholders, and applying banking and card industry regulations.
Role type
Chargeback analyst (entry-level)
Builds
Chargeback resolution outcomes and aggregated statistics for pattern identification
Domain
Payments / Financial services
Deliverable
client delivery
Required skills
Transaction investigation, regulatory compliance, data analysis, documentation, phone communication
Preferred skills
Excel (pivot tables, filtering), knowledge of card association regulations
Responsibilities
Investigate and process chargeback requests for specific dispute codes; analyze account transactions to determine federal regulation coverage; organize supporting information and apply credit/debit adjustments; segment pending requests from work queues based on type and complexity; develop intermediate knowledge of a specific card brand and federal regulations.
Seniority
Junior, supervised IC
