Collaboration Platform Principal Engineer
Core
Senior engineering leadership role responsible for strategic service engineering, operational excellence, and modernization of enterprise collaboration platforms including voice, video, and trading communications.
Role type
Principal Engineer (Engineering Leadership)
Builds
Highly available, secure, and scalable collaboration solutions supporting business objectives
Domain
Financial Services / Unified Communications & Collaboration
Required skills
Enterprise collaboration technologies, Team leadership, Service engineering standards, Incident management, Capacity planning, Technical strategy, Root cause analysis, Mentorship
Preferred skills
Technical strategy development, Enterprise service management, Change control processes
Technologies
Cisco Unified Communications Manager (CUCM), Cisco Emergency Responder (CER), Webex Calling, Microsoft Teams Voice, SIP trunking, VoIP, TCP/IP, QoS, Firewall
Responsibilities
Provide technical and organizational leadership for the Collaboration Service Engineering team, Design and optimize collaboration platforms, Lead Tier 3 and Tier 4 engineering support activities, Mentor and develop engineers across the organization
Seniority
Principal, hands-on IC with leadership