Sr PM-T, CRM Communications
Core
Lead strategy, roadmap, and execution for buyer and seller initiated offers CRM communications (email, push, in-app) to optimize conversion and marketplace health.
Role type
Senior Technical Product Manager (CRM/Growth)
Builds
Customer-facing offer communication experiences and lifecycle messaging systems
Domain
E-commerce marketplace, customer lifecycle management, conversion optimization
Deliverable
product features
Required skills
Technical product management, lifecycle/CRM communications strategy, marketplace dynamics, personalization, conversion optimization, trigger logic design, cross-functional leadership, PRD creation, stakeholder management
Preferred skills
AI/ML product systems experience, growth product management, user behavior-based trigger systems, complex portfolio ownership
Technologies
Email, push notifications, in-app notifications, hub, data science platforms, analytics tools
Responsibilities
Define vision and roadmap for offers CRM portfolio; build and deliver multi-channel customer experiences; partner with engineering and data science to optimize signal quality and trigger logic; translate customer problems into product requirements and MVPs; mentor junior PM partners
Seniority
Senior, hands-on IC with mentorship responsibilities
